Terms & Conditions
This web site is operated by LUC Clothing Ltd ("we", "us" or "our"). All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase.
We will confirm acceptance of your order. This will occur either by a message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. At this point, the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
Our prices are in Euros, US Dollars and UK Pounds and are inclusive of VAT where applicable, at the current rate. The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "checkout" button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order, the prices charged will be those applicable to the amended item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered. The price of the goods does not include a charge for delivery.
Although we endeavour to hold stock of all the items advertised for sale on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock. The content of the site is managed and therefore any products that are out of stock should be highlighted.
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.
Orders will normally be dispatched within 24 hours Monday – Friday. Wherever possible, orders received before noon will be dispatched the same day.
Orders placed with next day delivery before 2pm Mon-Fri will be sent the following working day. Orders placed with next day delivery on a Saturday or Sunday will be sent on Monday. Orders placed with next day delivery on a UK Bank Holiday will be sent on the next available working day.
TAXES & DUTIES
Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.
RETURNS AND EXCHANGES
If you are not happy with your order, we'll be happy to take the goods back under the following conditions:
- We receive the returned product within 14 days following the date of delivery of the product
- The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; and
- None of the exclusions set out below apply.
The following products may not be returned under this policy:
- Goods that have been used, worn, washed, modified or damaged in any way; and
- Items purchased in the sale.
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will refund any money due using the same method originally used by you to pay for your purchase.
We will process the refund as soon as possible however this process may take up to 30 days following the day we receive your returned product(s).
Unless the item you are returning to us is deemed to be faulty, you will not be refunded the postage cost on that order.
EXCHANGE POLICY :
Due to inventory and accounting purposes, we do not exchange items received for different items than originally purchased and we also do not process exchanges for another size within the same product (unless it is a packing error from our side).
You can return an item that is unwanted for a refund but bear in mind you will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
Return Information: Please ensure all packages are sent back recorded delivery, as we cannot take responsibility for items damaged or lost in return transit. You will be responsible for paying postage costs associated with returns under this policy. *Please contact firstname.lastname@example.org for our returns address.*
SENT THE WRONG ITEMS?
We rarely make mistakes but this can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Please get in touch with our Customer Service team at email@example.com
WARRANTY AND LIABILITY
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
In addition that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
Should you want to get in touch with us, you can do so by emailing us at firstname.lastname@example.org. For a prompt reply, we recommend using our simple and easy contact us form.